Cancellation & Refund Policy
At **Watifly**, we strive to provide the best service to our customers. However, we understand that situations may arise where a cancellation or refund is required. Please review our policy below:
#### **1. Cancellation Policy**
- Once a transaction is successfully processed via **Razorpay**, it cannot be canceled by the customer.
- If the payment was deducted but the service/product was not received due to a technical issue, the customer must report the issue within **24-48 hours** of the transaction.
- If the order/service is eligible for cancellation based on our terms, the refund process will be initiated after verification.
#### **2. Refund Policy**
- **Eligibility for Refund:** Refunds are only applicable in cases where the service/product was not delivered, was defective, or if an incorrect transaction was processed.
- **Non-Refundable Cases:**
- Change of mind after a successful transaction.
- Incorrect details provided by the customer.
- If the service/product has already been utilized.
- **Refund Processing Time:**
- If eligible, the refund will be processed within **7-10 business days** after approval.
- Refunds will be credited to the original payment source (bank, UPI, card, etc.).
- **Payment Gateway Charges:** Any charges deducted by **Razorpay** (e.g., processing fees) will not be refunded unless required by law.
#### **3. Dispute Resolution**
- In case of any disputes, customers can contact **Watifly’s support team** at [support email/contact].
- If unresolved, the issue can be escalated to **Razorpay** or respective banking authorities.
#### **4. Contact Us**
For any queries regarding cancellation and refunds, please contact:
**Email:** info@watifly.in